Property Guide

Check-out is 10am. 

We ask that you kindly remove your bedding (pillow cases, sheets, and duvet cover) and place on each bed.

In addition, please lend a hand with these items before you leave:

• Leave used towels in the bathrooms
• Place dirty dishes in the dishwasher
• Close and lock all windows and doors
• Double, then, Triple check for all your belongings

We hope you had an amazing stay. Any comments or suggestions, let us know.

We provide parking for two (2) vehicles.

Car # 1 The Driveway: Your first vehicle can be parked in the driveway in front of the garage, parallel parking style.

Car # 2 The Garage: The other vehicle can be parked in the garage.
Caution: Make sure your vehicle fits in the garage – vehicles with ski racks, bicycle racks, and other equipment racks should be parked outside.

Garage: The garage is opened from inside the garage. There is an opener on the wall to the left of the door when entering the garage.
Please do NOT remove the opener from the garage.  It is the ONLY opener you have and without that opener, you cannot open or close the door.
The lights in the garage are automatic sensors.  When it detects movement in the garage, the lights will turn on.

Network: BieiLife

Password: LoveHokkaido

We provide NTT Hikari Fiber internet  with a Linksys Mesh network across all three floors. Our NTT  fibre service is fast (1Gbs) and usually reliable, but we have experienced intermittent problems during storms and other weather related situations.

In an Emergency

Dial 119 (ambulance/fire engine) for fire, injury, or sudden illness

Dial 110 (police) for traffic accidents or crimes

Do not delay if you feel an emergency situation has arisen.

1. In case of a fire Exit the property as quickly as possible,
2. Ensure that all persons are accounted for,
3. Do not attempt to re-enter the building until a Fire Officer states that it is safe to do so.

Assistance For Non-Japanese speakers

The Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Call for assistance in the case of accidents and emergencies. Support is available in English, Chinese, Korean, and Japanese
050-3816-2787
https://www.japan.travel/en/plan/hotline/

Fire Extinguishers and Smoke Detectors 

• There is a fire extinguisher at the front door entrance
• There are smoke detectors throughout the property
• A carbon dioxide detector is located near the fireplace

Medicines and First Aid Kit

• A first-aid kit is available in the top drawer of the kitchen cabinet.
• The local 7-11, Lawsons, and Seicomart all carry basic supplies like pain relievers.
• Tsuruha Drug is a 5-minute drive away and sells all sorts of medicines.

Hospitals

The nearest hospital is:

Furano West Hospital
〒076-0038 北海道富良野市桂木町２−77
0167-23-6600

Downtown Furano

Furano Kyōkai Hospital
〒076-8765 北海道富良野市住吉町１−30
0167-23-2181

The hospitals have limited English-language ability, but make an A+ effort to help.

Common Sense, Good Judgement and Respect go a long way to ensuring an enjoyable holiday.

Please follow these rules throughout your stay

• Please remove your shoes when entering the house. We have provided slippers to wear inside the house.
• Recycle. Make a best effort to separate your garbage into food waste, burnables, plastics, and cans & bottles. We have provided these four separate bins under the kitchen sink.
• No smoking on the property, including e-cigarettes.

Conserve Today to Enjoy Tomorrow

Japan and Hokkaido are energy challenged, and we are taking concrete steps to conserve our energy usage. We recently installed heat pumps in our properties and upgraded our boilers to wifi so they can be turned on and off as occupancy changes.

For the summer season:

We programmed our units to maintain a daytime temperature of 24º celsius.

If you need a different temperature, please let us know ahead of time and we can do our best to accomodate.

For the winter season:

• We programmed our units to maintain a daytime temperature of 22º celsius from 6am to 11pm.
• During the night, we allow the temperature to drop to 15º.

Our duvets are warm, the majority of our guests love sleeping in cooler temperatures, but if you feel that the temperatures are not adequate for an enjoyable stay, please let us know and we can make adjustments.

To help:

• Close bedroom doors when not in use.

🎶 Sonos Music

There are two Sono speakers in the living room.  As long as you are connected to the house WiFi, all major music providers including Spotify, Apple Music, Amazon Prime, will stream to the speaker.

Apple AirPlay

Spotify Connect

📺 Google TV

The TCL TV in the downstairs bedroom runs Google TV, which means, as long as you are connected to the house WiFi, you can stream/cast from your own device (phone, computer, tablet) to the TV. You will need your own subscription to Netflix, Amazon Prime, Apple TV, YouTube Premium, etc.

Google TV Help

Laundry

The property has a laundry machine located on the top floor.  There is detergent on the counter. The controls are in Japanese.

There is a dryer above the laundry machine that works, well, Japanese dryers don’t work very well. We suggest using the laundry rack.

Dishwasher

The property has a dishwasher in the kitchen with detergent under the kitchen sink.  AUTO is a user’s best friend and we suggest to stay with the AUTO function.